You can test your internet connection speed at.
MAGIC JACK SOFTWARE FOR MAC DOWNLOAD
We recommend using a broadband-equivalent (or better) connection with a minimum download speed of 5mbps and minimum upload speed of 3mbps. Test Your Network Connection - Call quality issues can be caused by low internet speeds or unstable network connections.If your device is plugged into a router, switch the ethernet cable to a different ethernet port on the router. Change Ports - If your magicJack is plugged into your computer, switch the device to a different USB port.Switch Phones - Swap out phone hardware to verify the issue isn’t with the phone itself.Static on calls can be caused by numerous factors and can be resolved by one of the following: Please check the connection between your magicJack and your computer. If you do not see a blue light, your device it is not receiving power. A solid blue light means properly receiving power.If these lights are solid or off you may have a connection problem between the magicJack and your router. A blinking red and a blinking yellow light next to the Ethernet port – confirms a proper internet connection.Check the connection between your magicJack and the power source (power outlet or computer). If you do not see a blue light, this is an indication that it is not receiving power. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router. Blinking yellow/amber light next to the Ethernet port - magicJack is connected to your modem or router and has a proper internet connection.
The indicator lights are located on the top of each magicJack device.
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